Hand off every client site at the exact device.
Every install, ticket and dated visit stays with the client site. The next technician opens the job at the device.
What changes for your team.
- Technicians arrive without the part the job needs.
- Site knowledge sits with the original installer.
- Photos do not show the equipment around the job.
- Available
Scope from the last visit
Open the last visit and scope the job from the equipment as it stands.
- Available
Replay the install
Go back to the video around any device and see where the camera stood the day it went in.
- Available
Hand off at the exact rack
The ticket opens at the device with the video from that moment and your job number: MSP site documentation the next technician can use.
Questions, answered.
Can a new technician pick up a client site?
Yes. The site opens with its dated visits, the install video and each open ticket at its device.
Does it sync with our PSA?
Direct sync is Planned. Today the TRACE ticket carries your PSA job number.
Who can see a client’s site?
Only people your account invites. Each site keeps its dated visits and the original video.
Can we scope a job before the survey?
Yes. The scope starts from the last visit; any area the walk missed shows as a gap.
Request early access.
Tell us how many sites you run and who works on them.